Question 1

How do I book a tour or get a quotation?

Accepted Answer

Submit an inquiry through our website — choose Tour Packages, Flight Ticketing, or Visa Assistance. Our team reviews your request and sends a personalized quotation, usually within 24 hours. Once you confirm, we handle all the bookings and paperwork.

Question 2

How do I track my inquiry and submit requirements?

Accepted Answer

After you submit an inquiry, you can sign in to our Client Portal to view your inquiry status, see the documents we need, upload your requirements, and review your quotation — all in one place.

Question 3

How far in advance should I book?

Accepted Answer

For international tours and pilgrimages, we recommend booking at least 1–3 months ahead to secure the best fares and availability — and to allow ample time for visa processing where needed. For local trips, a few weeks is usually enough.

Question 4

What types of tours does TLC specialize in?

Accepted Answer

As a DOT-accredited agency, we specialize in MICE programs (Meetings, Incentives, Conferences, and Exhibitions), pilgrimage tours, and thoughtfully curated leisure tours — across the Philippines and worldwide.

Question 5

What's included in a tour package?

Accepted Answer

It varies per package, but most all-inclusive tours cover round-trip flights, hotel accommodations, meals, ground transfers, guided tours, and entrance fees. Each package page lists its exact inclusions and exclusions.

Question 6

Can I customize a package or travel as a group?

Accepted Answer

Absolutely. We tailor itineraries to your dates, budget, and preferences — whether you're traveling solo, as a family, a barkada, or a corporate group. Just tell us what you have in mind in your inquiry.

Question 7

Do you handle visa applications?

Accepted Answer

Yes. Our Visa Processing Department guides you through the entire application — documentation, requirements, and submission. Submit a visa inquiry and we'll walk you through the steps. Note: visa approval is always at the discretion of the issuing embassy.

Question 8

What documents will I need to travel?

Accepted Answer

At minimum, a passport valid for at least 6 months beyond your travel dates. Depending on the destination, you may also need a visa, passport-size photos, and supporting documents. Your requirements checklist appears in the Client Portal once you have an active inquiry.

Question 9

How do I contact the right department?

Accepted Answer

Landline: 088 557-9719 · General Inquiry: +63 995 495 3550 · Visa Department: +63 996 419 4214 · Packages Department: +63 995 495 3550. You can also email info@tlctravelandtours.com or visit our office in Cagayan de Oro City.

FAQ for Travelers